Salon Policy

Our Appointment Policy

At The Shaded Jade, every appointment is thoughtfully reserved for you. Our stylists dedicate their time, expertise, and preparation specifically to each guest, and because our appointments are intentionally limited, last-minute changes can prevent us from offering that time to another guest.

To provide the best possible experience for everyone, we kindly ask that you review and respect the following policy.

Cancellations and Rescheduling

We require 48 hours' notice for cancellations or rescheduling. Appointments cancelled or rescheduled with less than 48 hours' notice may be subject to a fee of 50% of the scheduled service total. Our policy isn't intended to be punitive, it simply helps us protect the time reserved exclusively for you and our stylists.

No-Shows

A missed appointment without notice is considered a no-show. If no communication is made, we will no longer allow future bookings.

Running Late

We understand that life happens. If you're running late, please contact the salon as soon as possible. Arriving late may shorten your service time to respect the guests scheduled after you, and the original service price may still apply.

Emergencies

We recognize that genuine emergencies and unexpected circumstances can occur. Exceptions may be considered at the salon's discretion.

Outside Products

Your results and safety are our top priority. The Shaded Jade exclusively uses professional products that have been carefully selected, tested, and guaranteed by our team. We do not use client-supplied hair color, extensions, or outside professional products.

Re-Do Policy

We stand by our work. If something doesn't feel quite right, please reach out within 24 hours of your appointment. We do not offer refunds, but we'll make it right with a complimentary adjustment when appropriate.

Have a question for us? Call or text 862-332-5094.